Privacy Policy

Effective Date: August 31, 2012

Express Gold Cash has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. This privacy policy covers the Web site www.expressgoldcash.com.

If you have questions or concerns regarding this statement, you should first contact support@ExpressGoldCash.com. If you are not satisfied with our response you can contact TRUSTe here.

To be removed from future ExpressGoldCash.com mailings, please email opt-out@ExpressGoldCash.com

www.ExpressGoldCash.com (EGC) takes your privacy seriously. EGC makes this Web site www.expressgoldcash.com available to consumers who are interested in obtaining information regarding obtaining cash for their scrap gold or jewelry. Please read the following to learn more about our privacy policy. By visiting this website, you are accepting the practices described in this Privacy Policy.

What This Privacy Policy Covers

This policy covers how EGC treats personal information that EGC collects and receives; including information related to your past use of EGC products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. Unless as otherwise described in this privacy policy, EGC will never share or rent your personal information to third parties for promotional use.

Information Collection and Use: EGC collects personal contact information when you either register with EGC to receive a free Express Gold Pack or when you contact our toll free call center. When you register online we ask for information such as your name, address, phone number, email address and zip code. Once you register with EGC and sign in to our services, you are not anonymous to us. EGC automatically receives and records information on our server logs from your browser, including your IP address, EGC cookie information, and the page you request. We reserve the right to send you certain communications relating to EGC services, such as service announcements, administrative messages, and special offers. EGC collects personal information mainly for the purpose of distributing our Refiners Return Pak which is mailed to any address you wish. We use a third party shipping service to send the Refiners Return Pak to users who have requested to do so.

Confidentiality and Security: We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural security safeguards that comply with federal regulations to protect personal information about you. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies: EGC may set and access EGC cookies on your computer. We use this information for Web Site and Systems Administration. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features and storage of items between visits. We do not link cookies to personal information you have provided on the Site.

Tracking: We use a common technology known as a “Clear GIF” or “1-by-1 Pixel” on the Site and in e-mail communications with users. A Clear GIF, or “graphic interface format” is a small graphic (in fact, truly a 1×1 pixel) that we (or our partners) place on a page of the Site. We may also occasionally place GIFs in e-mail messages that we send to users. GIFs, which do not contain personal information, provide us with important information about how users use the Site and respond to e-mail messages. With this information, we are better able to track the performance of certain promotions and understand the effectiveness of particular creative e-mail presentations. We also allow our advertisers and promotional partners the ability to use GIFs and cookies on the Site solely to track users who link from their respective sites to this Site, but this ability to track such activity does not allow these entities access to user personal information. We do not tie the information gathered by clear gifs to our customers’ personal information. To learn more about our advertising company’s use of clear gifs, please go to www.expressgoldcash.com.

Behavioral Targeting / Re-Targeting: We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Tell-A-Friend: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. EGC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at opt-out@ExpressGoldCash.com to request that we remove this information from our database.

Information Sharing and Disclosure: Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing special offers and communicating with you. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@expressgoldcash.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain demographic and aggregate information when your Web browser accesses this site.

Legal Disclosure: We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of EGC’s terms of use, or as otherwise required by law. We transfer information about you if EGC is acquired by or merged with another company. In this event, EGC will notify you before information about you is transferred and becomes subject to a different privacy policy.

Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes such as promotional use. EGC will share personal information about you with trusted partners who work on behalf of or with EGC. To be removed from future www.ExpressGoldCash.com mailings, please email opt-out@ExpressGoldCash.com.

Testimonials: We post customer testimonials on our web site which may contain personal information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to opt-out@ExpressGoldCash.com.

Links to Other Sites: This Web site contains links to other sites that are not owned or controlled by EGC. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personal information. This privacy statement applies only to information collected by this Web site.

Access to your Personal Information: You can access the personal information you submit to our web site at any time. If you wish to change, update or delete the personal information you have submitted to us, please send an email to support@ExpressGoldCash.com with your request or by calling customer support at 1-877-GOLD165 (1-877-465-3165).

Changes to this Privacy Policy: EGC may update this policy. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email you entered or by placing a prominent notice on our homepage prior to the changes taking effect.

Contact Information: Mailing Address: 100 Main Street Salamanca, NY 14779 Toll Free: 1-877-GOLD165 (1-877-465-3165) Email inquiries: support@expressgoldcash.com